Free shipping on orders over $120
Exclusions apply

🎁 Newborn & Baby Box Giveaway
26SS goodies inside! — apply now

Final Sale items are not eligible for returns or exchanges, unless defective

🔁 Return & Exchange Policy


    Start your return >   

We want you to love what you ordered. If something’s not quite right, we’re here to help. Please review the terms below to ensure a smooth return experience.

📌 For U.S Returns, 20% of the order total (equivalent to tariffs absorbed by Konny and paid directly to U.S. Customs) will be excluded from refunds. This amount is non-refundable, as it has already been remitted to the customs office on your behalf.

 

📅 Return Period

  • Returns and refunds must be requested within 30 days of receiving your item.

  • The return package must be postmarked within 30 days of receipt.

  • Returns beyond this period may not be accepted.

💳 Refund & Exchange Conditions

  • No handling fee is charged, but return shipping costs are the customer’s responsibility.

  • Original shipping fees are non-refundable, as delivery was completed by the courier.

  • 👉 Please note: For U.S. orders, 20% of the order total (equivalent to tariffs absorbed by Konny and paid directly to U.S. Customs) will be excluded from refunds. This amount is non-refundable, as it has already been remitted to the customs office on your behalf.

  • If the product is defective, we will issue a full refund.

  • Final Sale items are not eligible for returns or exchanges, unless defective

Items must be returned in their original condition for inspection. Refunds will not be issued if:

  • Components are missing (baby carrier, outer sash, head support, eco pouch etc)

  • Items are worn, washed, or altered

  • Products are stained, damaged, or visibly used

  • Dust or contaminants are found on the item

  • Care label is removed

  • Items are returned in an unsellable condition

❗ Returns that do not meet our guidelines are subject to rejection or a $10 restocking fee at the discretion of Konny by Erin, Inc.

💳 Price & Promotion Adjustment Policy

  • Product prices, events, and promotions are subject to change without prior notice at the discretion of the company. Such changes do not constitute grounds for exchange or complimentary refunds.

🎁 Promotional Order Refunds

  • If your order included a promotional gift (e.g. “Spend $100 and receive a $30 gift”), the gift must be returned along with qualifying items to receive a full refund.  For example –  If you return $100 worth of items but keep a $30 free gift, your refund will be $70.

🔄 Exchanges

  • To help ensure faster processing, exchanges are handled as returns. Please return the original item and place a new order for your preferred item.

📦 How to Start a Return

  1. Fill out the Return Form (click to begin)

  2. Pack the item securely in a box

  3. Ship your package using a trackable and insured shipping method

    • Keep your tracking details – we cannot guarantee return items we do not ship ourselves

🕒 Once we receive and inspect your return, your refund will be processed within 5 business days. You will be notified via email once complete.

📍 Return Addresses

For U.S. & Canada
Monarchouse (Konny Returns)
16111 Canary Ave
La Mirada, CA, 90638
Tel: (714) 733-3076

For all other countries
Lee Hwayong (Konny Returns)
Lotte Pyeongtaek Centre, 2/F Gate 9
135, Poseunggongdan-ro 117beon-gil,
Poseung-eup, Pyeongtaek-si, Gyeonggi-do 17956, South Korea
Tel: +82 10-9012-4026

🚚 Which Courier Should I Use?

  • Customers are responsible for arranging return shipping

  • We strongly recommend using a traceable and insured service to avoid loss or delays

💬 Received a Wrong or Defective Item?

💳 When will I receive my refund?

  • Once your return arrives at our logistics center and is approved after inspection, your refund will be processed. Please allow up to five business days for the credit to appear on your statement.