Return Policy
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TERMS AND CONDITIONS
Refunds and exchanges must be requested within 30 days of receipt. Apart from the return arrival date, your return must be postmarked within 30 days of the date you received the item. There will be no handling fee charged for the return, but the return postage is the customer’s responsibility. The shipping rate you paid for your order will not be refunded since the delivery is completed by the courier. For defective products, we will make a full refund.
Refunds will not be made in the following cases:
・Missing components (the baby carrier, outer sash, head support, and eco-pouch)
・Worn, altered, or washed products
・Contaminated products
・Impurities like dusts found on the products
・Products in an unsellable condition
・Removed care label
・NOTE! Returns that do not meet our requirements are accepted at the discretion of Konny By Erin Inc. and subject to a $10 return fee.
*Despite every effort to provide accurate images of each product’s color, product color may slightly vary due to photographic lighting sources or your monitor settings. Please understand that this is not a valid reason for a free return.
PROMOTIONAL ORDER REFUNDS
Promotional gifts must be returned with the qualifying items to be eligible for a full refund.
For example, if you make a purchase under the promotion for “spend $110 and receive a free $39 gift,” you’d receive a refund of $71 when only returning the qualifying items excluding the promotional gift.
HOW TO INITIATE A RETURN OR EXCANGE?
If you want to return your order, please follow the steps below. If you want to exchange, you will need to return the original product and place a new order.
Step 1. Fill out the return form here. (click!)
Step 2. Prepare the box for shipping.
Step 3. Ship your package using a trackable, insured shipping method. Konny by Erin, Inc. cannot accept responsibility for packages we do not ship. Please keep the tracking details for your records.
You will receive an e-mail once your return has been processed. Please allow five business days from the time we receive your return for it to be processed.
FOR ANY INCORRECT/DEFECTIVE ITEMS,
Kindly message us here.
WHERE DO I SEND MY RETURN?
Please send your return to:
US and Canada
Address:
1637 EASTERN BLVD
MONTGOMERY AL, USA
Postal Code: 36117
Name: Konny Returns
Tel: 334-730-5055
All other countries
Address:
(Lotte Pyeongtaek Centre) 2/F, Gate 9,
135, Poseunggongdan-ro 117beon-gil,
Poseung-eup, Pyeongtaek-si, Gyeonggi-do,
South Korea
Postal Code: 17956
Name: Lee HwaYong(Konny Returns)
Tel: 010-9012-4026
WHICH COURIER SHOULD I USE?
Customers have the financial responsibility for returns coming back to us. We strongly recommend using a traceable, insured shipping method in case of delay or loss. Please keep the tracking details for your records.
WHEN WILL I RECEIVE MY REFUND?
The refund will be processed after your return passes inspection once arriving at our logistics center. Please allow up to five business days for the transaction to be reflected in your account. Refunds generally appear as credit amounts on the statement.