We have two types of carriers.

Konny Baby Carrier FLEX SoftBreeze™ (Size adjustable from XS to XL/ from M to 4XL)
Konny Baby Carrier FLEX AirMesh™ (Size adjustable from XS to XL/ from M to 4XL)

The difference between SoftBreeze™ and AirMesh™ is the fabric. The AirMesh™ is a Cool Air-Mesh Spandex that we exclusively developed. It is lightweight, airy, and versatile. You can stay cool as you hold your little one close. The SoftBreeze™ is a Poly Cotton Spandex, all-season baby carrier fabric that maximizes the comfort of both parents and babies

We say 3.6kg/ 8 pounds to be extra cautious for the minimum weight for using our carrier, but as long as you correctly wear the carrier, you may use the Konny Baby Carrier two weeks right after the delivery. But to ensure safety, please seek advice from a health professional before using a low birth weight baby with our product.

The Konny Baby Carrier can hold up to 20kg (44 lbs), regardless of the baby's age. It has passed numerous safety tests based on American standards and boasts an unblemished safety track record.

Konny baby carrier is designed to carry one baby at a time. We do not recommend you to carry your twins at once.

Yes! Please ensure to always use an outer sash for the baby's stability and support their back while using the carrier. If you'd like to change your baby's position, make sure to be seated.

Our recommendation is not to use the carrier for more than two continuous hours at a time. You should frequently check how your baby is doing inside the carrier and adjust accordingly. Your baby may feel discomfort if you hold them for a long time in the same position. If so, try taking them out from the carrier for a moment. When using the carrier in an outward-facing position for babies who can hold their heads up, we recommended usage times of less than 30 minutes to protect the baby’s hip joints.

Konny started with that question. After giving birth, Konny's CEO and Product Lead was diagnosed with a herniated cervical disc. Structured carriers were hard to put on alone, and some left the shoulders and neck aching more. That is why Konny's first product was a lighter carrier.

• FLEX weighs 7 oz (195 g). Its sashes spread over both shoulders and distribute your baby's weight evenly across your torso.
• Wear it snug. A loose carrier is less safe and harder on your back. Use our size guide, then tighten for a snug fit.
• For a sitting baby, the Dual Support Hip Seat spreads the weight with a wide shoulder strap, and its back panel helps reduce wrist strain.
• Take breaks. Keep each carry under two hours.

Every body is different. If you have a back or neck condition, check with your doctor or physical therapist before babywearing.

We have 3 ways of wearing - holding a newborn / facing inward / facing outward. Please check on 'Carrier Wear Guide' to find more about newborninward/outward position.

You can easily and comfortably hold your baby by wearing it like a t-shirt, made with a simple design with trendy colors and patterns. You can pick the baby carrier that suits your taste and style.
We continuously upgrade in various ways to ensure the safety and design of our baby carriers so that our customers can use the highest quality products by maintaining the fame of baby carriers chosen by 1M parents.

Konny carrier was certified by the International Hip Dysplasia Institute as a product to help a baby's hip grow healthy. It also passed the durability test for up to 20kg(45lbs), and the fabric also got a certificate for safety from KC.

Yes. Here is what Konny has published about each carrier's safety testing, by region.

• United States: FLEX AirMesh™ / SoftBreeze™: Passed safety testing to US (ASTM) standards | Dual Support Hip Seat: Safety tested to US (ASTM) standards
• European Union: FLEX AirMesh™ / SoftBreeze™: Passed EU safety testing | Dual Support Hip Seat: —
• Korea: FLEX AirMesh™ / SoftBreeze™: KC safety confirmation, tested up to 20 kg (44 lbs) by a government-accredited lab | Dual Support Hip Seat: Safety tested to Korean standards (KS)
• Hip position: FLEX AirMesh™ / SoftBreeze™: Holds your baby in the M position, knees higher than bottom | Dual Support Hip Seat: Dual pads support a deep, natural M shape
• Load test: FLEX AirMesh™ / SoftBreeze™: Passed 44 lbs (20 kg) dynamic load testing | Dual Support Hip Seat: For babies up to 44 lbs (20 kg)
• Fabric: FLEX AirMesh™ / SoftBreeze™: KC safety certificate for the fabric | Dual Support Hip Seat: —

Yes. Konny Baby Carrier FLEX fits wearers from XS to 4XL with two adjustable sizes, XS-XL and M-4XL.

Close physical contact provides sensory stimulation such as visual, auditory, olfactory and tactile experiences that the baby desires. This strenghthens the bond between caregivers and the baby, creating a much stronger connection, trust and a sense of security.

Konny Baby Carrier is designed to fold into a compact size, making it suitable for carrying in your diaper bag. Use the included eco-pouch for convenient and neat portability.

It is suitable for all babies. However, it especially safely supports the head of a newborn baby who is not yet able to control the neck.

Yes, The head support uses are for babies that tend to look up at their mama/ papa and put their heads back often.

If you need to purchase a separate head support, kindly share with us your order number along with the name of the marketplace you've purchased on so that we can look into our system before we share an exclusive link.

Konny Baby Carrier won Top 3 prestigious global design awards: 2023 iF Design Award, 2023 IDEA Award, and the 2021 Red Dot Award. As the first baby carrier worldwide to attain this recognition, it signifies our commitment to innovative design.

The Konny Dual Support Hip Seat is suitable from around 6 months, when your baby can sit up unassisted. It's certified up to 20kg (approx. 44 lbs).

Yes! The carrier is adjustable to fit various body types, so both parents can use it comfortably.
Simply pull the front and back straps to adjust. When holding your baby, support their bottom with one hand as you adjust.

No! The wide shoulder straps evenly distribute your baby’s weight to prevent strain.
The stretchy yet firm SoftBreeze™ material helps keep the carrier in place, even during movement.

The bottom pad supports the baby’s thighs securely.

The back panel provides support from the waist up to under the armpits, depending on your baby’s size.

For healthy hip positioning, it allows for a proper M-shape leg posture.

The back panel provides support to help reduce wrist strain, but for safety, always keep one hand behind your baby’s back to prevent falls.

It’s safer to keep the buckle fastened and lift the baby in or out.
If you must unbuckle, ensure the baby is safely supported and standing on your lap or a secure surface before release.

Yes! It can be worn on either side—just make sure the logo faces forward.

Place it in a laundry bag and wash separately in cold water with mild detergent.

Do not use bleach, fabric softener, or tumble dry.

Do not soak or boil.

Note: Dark colors may bleed during the first wash.

The orders will be shipping from Korea and securely delivered worldwide through our shipping partners!
Since all orders are shipped from Korea, the shipping schedule is subject to change in accordance with Korean public holidays.

We will send you a shipping confirmation email once the delivery process begins. You can track your items using the link provided in the email.

We try our utmost to provide fastest and trustworthy shipping service for our customer satisfaction. Our primary courier is UPS Express, but the shipping courier may vary depending on each country and location for the swift and efficient delivery. It generally takes 3 to 5 business days to be delivered, but there can be unexpected delays due to unforeseen circumstances outside our reasonable control, such as severe weather, natural disasters, or strikes.

We offer free shipping for orders of $100 or more. ($125 for US) However, FREE Shipping benefits apply only to countries listed below. For countries not included in the list, shipping fees will be imposed. The countries are listed alphabetically.

Yes, we offer worldwide shipping! You can check the shipping fee during the checkout stage.

We do offer shipping to the United States. Delivery via DHL takes 3 to 5 business days, while selecting the standard shipping option may take 14-21  business days.

See our Shipping Policy for current carriers and delivery times [Shipping Policy]

We do ship to Canada, and delivery via Fedex typically takes 3 to 5 business days. 

Please note that customs clearance procedures (if applicable) may still cause delays beyond the estimated delivery window. For more specific details, we recommend contacting your local customs office.

See our Shipping Policy for current carriers and delivery times [Shipping Policy]

Yes, we ship to Australia. Delivery via UPS takes 3 to 5 business days

See our Shipping Policy for current carriers and delivery times [Shipping Policy]

Yes, we ship to Singapore. Delivery via SF takes 3 to 5 business days.

See our Shipping Policy for current carriers and delivery times [Shipping Policy]

Yes, we ship to Hong Kong. Delivery via UPS/SF takes 3 to 5 business days.

See our Shipping Policy for current carriers and delivery times [Shipping Policy]

Please submit a modification/ cancellation form here. The request could be applied only if you submit it before dispatch. We ship out orders at 17:00 PM (KST)

Refunds and exchanges must be requested within 30 days of receipt. Apart from the return arrival date, your return must be postmarked within 30 days of the date you received the item. There will be no handling fee charged for the return, but the return postage is the customer’s responsibility. The shipping rate you paid for your order will not be refunded since the delivery is completed by the courier. For defective products, we will make a full refund.

Refunds will not be made in the following cases:
・Missing components (the baby carrier, outer sash, head support, and eco-pouch)
・Worn, altered, or washed products
・Contaminated products
・Impurities like dusts found on the products
・Products in an unsellable condition
・Removed care label
・NOTE! Returns that do not meet our requirements are accepted at the discretion of Konny By Erin Inc. and subject to a $10 return fee.

*Despite every effort to provide accurate images of each product’s color, product color may slightly vary due to photographic lighting sources or your monitor settings. Please understand that this is not a valid reason for a free return.

We would be happy to assist you in proceeding with a gift exchange. To arrange the gift exchange, please submit a gift exchange form via chat. (The request could be denied if it has been more than three months since the initial order was completed.)

Rest assured, we do not include the price tag on the packaging box ensuring a delightful gift for the recipient.