🎅🏻 Order by Dec 14(EST) to get it before Christmas!

Customs duties & taxes included for the U.S. and Canada

🚚Shipping Policy


📦 Dispatch & Delivery

  • Orders are usually shipped on the next business day.

  • Orders placed on Fridays, weekends, or Korean national holidays (KST, UTC+9) may ship the following business day.

🛑 Delivery Responsibility

  • Once marked “delivered,” packages are considered complete based on your chosen delivery preferences (e.g., no-signature drop-off).

  • Konny and the courier are not responsible for lost or stolen packages after delivery.

  • If your package was left without your consent, please contact us with your order number.

⚠️ Possible Delays

Deliveries may be delayed or restricted due to:

  • Courier disruptions

  • Customs clearance

  • Weather or natural disasters

  • Strikes or regional conflicts

  • Restricted zones

📅 2025 Korean National Holidays: Oct 3–9, Dec 25

🌍 Shipping Overview by Region

🇺🇸 United States
🚚 DHL Express (3–5 business days)
📦 USPS Standard (14–21 business days)

🇨🇦 Canada
🚚 DHL Express (3–5 business days)


🇸🇬 Singapore
🚚 UPS Express (3–5 business days)
📦 Janio Standard (4–7 business days)

🇭🇰 Hong Kong / Macao
🚚 UPS or SF Express (3–5 business days)
✏️ English name/address required

🌐 Rest of World
🚚 DHL Express (3–5 business days)
⚠️ Customs charges may apply

✈️ Global Shipping

  • All orders ship from South Korea.

  • We use DHL Express as our main courier. Depending on your region, we may also use SF Express, Janio, or eParcel Korea.

  • Estimated delivery: 3–5 business days (delays possible due to local conditions).

  • We cannot ship to P.O. Boxes or military addresses (e.g., APO/FPO/DPO).

  • Please enter shipping information in English to avoid issues.

🌎 Free Shipping Eligible Countries

North America: US, Canada – orders $125+ | Mexico – orders $100+
Asia: Bangladesh, Brunei, Cambodia, Hong Kong, India, Indonesia, Laos, Macao, Malaysia, Mongolia, Myanmar, Pakistan, Philippines, Singapore, Sri Lanka, Taiwan, Thailand, Vietnam – orders $100+
Europe: Austria, Belgium, Croatia, Denmark, France, Germany, Guernsey, Hungary, Ireland, Italy, Jersey, Liechtenstein, Luxembourg, Monaco, Netherlands, Portugal, Poland, San Marino, Slovakia, Switzerland, UK, Vatican City – orders $100+
Oceania: Australia, New Zealand, Papua New Guinea – orders $100+

Shipping fees apply to all other countries and are shown at checkout.

📦 Order Tracking

Once shipped, you’ll receive a confirmation email with a tracking number.
Track your order via the courier’s website: DHL/UPS/eParcel Korea

💸 Import Duties & Taxes

  • U.S & Canada: Duties and taxes are already included.
  • Orders outside South Korea may be subject to import taxes and customs fees, depending on the destination.
  • Customs procedures may delay delivery. Please contact your local customs office for details.