Refund policy

Terms and conditions

All refunds and exchanges must be requested within 30 days.

There are no additional fees for a return. However, customers have the financial responsibility for returns coming back to us.

The shipping rate you paid for your order will not be refunded since the delivery service is completed by the courier.

For defective products, we will make a full refund.

Refunds will not be made in the following cases:
・Missing components (the baby carrier, outer sash, and eco-pouch)
・Worn, altered, or washed products
・Contaminated products
・Impurities like dusts found on the products
・Products in an unsellable condition
・NOTE! Returns that do not meet our requirements are accepted at the discretion of Konny By Erin Inc. and subject to a $10 return fee.

How to initiate a return or exchange?

If you want to return your order, please follow the steps below. If you want exchange, you will need to return the product and place another order.

Step 1. Fill out the return form here. (click!)

Step 2. Prepare the box for shipping.

Step 3. Ship your package using a trackable, insured shipping method. Konny by Erin, Inc. cannot accept responsibility for packages we do not ship. Please keep the tracking details for your records.

You will receive an email once your return has been processed. Please allow 5 business days from the time we receive your return for it to be processed.

To where do I send my return?

Please send your return to:

For U.S. & Canada
Monarchouse (Konny Returns)
16111 Canary Ave
La Mirada, CA, 90638
Tel: (714) 733-3076

For all other countries
Lee HwaYong (Konny Returns)
Lotte Pyeongtaek Centre, 2/F Gate 9
135, Poseunggongdan-ro 117beon-gil,
Poseung-eup, Pyeongtaek-si, Gyeonggi-do 17956, South Korea
Tel: +82 10-9012-4026

Which courier should I use?

Customers are responsible for the return shipping costs.
We strongly recommend using a traceable and insured shipping service to prevent loss or delays.

Refunds will be processed once your return arrives at our logistics center and passes inspection.
Please allow up to 5 business days for the refund to appear in your account.
Refunds are typically displayed as negative amounts on your statement.