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Orders are to be dispatched on the following business day. It may take a few days to be shipped out if your order is placed on Friday or before National Holidays. Kindly note that Konny operates based on KST, UTC+9.

Please note that neither the courier nor we assume any responsibility for a missing or stolen package once it is delivered following your request (whether unsigned, unattended, etc.). However, if the courier left the package unattended without your approval, please reach out to us with your order number.

※ National Holidays in 2024: 1/1, 2/9-12, 3/1, 4/10, 5/6, 5/15, 6/6, 8/15, 9/16-18, 10/3, 10/9, 12/25

In-Transit Time
(business days)
U.S.A / Canada
Australia / New Zealand
Singapore / HongKong / Malaysia
Europe / Others
Hong Kong / Macao
  • Most orders from our online website ship from South Korea.
  • Import duties and taxes may be charged to orders shipped to European countries.
  • Shipping rates will be shown upon checkout.
  • We cannot ship to P.O. Boxes and military addresses (such as APO, FPO, or DPO).
  • All shipping information must be submitted in English.
Global Shipping
Konny offers global shipping services. However, FREE Shipping benefits apply only to countries listed below. For countries not included in the list, shipping fees will be imposed. The countries are listed alphabetically.
 Canada, Mexico, US
Bangladesh, Brunei, Cambodia, China, HongKong, India, Indonesia, Japan, Korea, Laos, Macao, Malaysia, Mongolia, Myanmar (Burma), Pakistan, Philippines, Singapore, Sri Lanka, Taiwan, Thailand, Vietnam
Austria, Belgium, Croatia, Denmark, France, Germany, Guernsey, Hungary, Ireland, Italy, Jersey, Liechtenstein, Luxembourg, Monaco, Netherlands, Portugal, Poland, San Marino, Slovakia, Switzerland, UK, Vatican City
Australia, NewZealand, Papua New Guinea

Once your order is dispatched, a shipping confirmation email with a tracking number will be sent. You can check the status of delivery using the given tracking number on the website of the delivery courier below.
We try our utmost to provide fastest and trustworthy shipping service for our customer satisfaction. Our primary courier is DHL Express, but the shipping courier may vary depending on each country and location for the swift and efficient delivery. It generally takes 2 to 5 business days to be delivered, but there can be unexpected delays due to unforeseen circumstances outside our reasonable control, such as severe weather, natural disasters, or strikes.

Orders shipped outside of Korea may be subject to import taxes, customs duties and fees levied by the destination country. Additional charges for customs clearance must be fulfilled by the recipient; Konny by Erin, Inc. has no control over these charges, nor can Konny by Erin predict what they may be.

Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.