• The head support is included with all baby carriers if the purchase was made on the official website after Aug 9th, 2023.
•  If it's been purchased from other marketplaces (e.g. Amazon), the head support may not be included. Kindly check all the components upon receipt.
•  If you need to purchase a separate head support, kindly share with us your order number along with the name of the marketplace you've purchased on so that we can look into our system before we share an exclusive link.

Please see this tutorial guide for your reference.