Big Sale FAQ

To make changes to your order details (options, sizes, or adding/removing items), please cancel your current order and place a new one.

Please understand that coupons cannot be reused after cancellation, and some items may sell out while you reorder.

If your order is already in the shipping preparation stage, it may no longer be possible to modify or cancel it.

If you wish to cancel your order, please contact our customer service team within 1 hour of placing your order.

During our Big Sale event, inquiry volume increases significantly, so cancellations can only be guaranteed if requested within 1 hour.

After that, your order may already be in the preparation stage and cancellation may not be possible.

Please also note that if you cancel and place a new order, you may not be able to reuse your coupon, and the item may sell out.

Shipping times vary depending on the region and carrier. Please carefully review the estimated delivery times provided at checkout for each shipping option.

For orders to the United States:
Economy shipping typically takes 14-21 business days.

Express shipping usually takes 3–5 business days.

Once your order has shipped, you will receive a shipping confirmation email with tracking information to monitor your delivery status.

Please note that during the Big Sale event, a surge in order volume may cause delays compared to normal delivery times. We appreciate your understanding.

We offer free shipping for orders of $100 or more. However, free shipping benefits apply only to countries listed below. For countries not included in the list, shipping fees will be imposed. The countries are listed alphabetically.

*First Purchase Discount
If you’re shopping with Konny for the first time, you can receive a special discount by entering NEW25 at checkout.

Please note that once an order is canceled, the code cannot be reused.

*Cart Discount
Enjoy an automatic $20 discount when you spend $220 or more.

*VIP Discount
Already signed up and subscribed to our newsletter? Then you’re our VIPs!

We’ll send you an exclusive discount code via email. The code can be used only once.

*Welcome Discount
The Welcome Discount is not available during the Big Sale period.

Unfortunately, we are unable to apply discount codes after an order is completed.

If you've just placed your order, please contact us immediately so we can cancel the order and issue a new code for you to reorder.

• First-time customers are eligible to purchase one exclusive item at a special discounted price: either the Konny Bib or the Easy-fit Grid Socks.
• Please select either Konny Bib or the Easy-fit Grid Socks and enter the code NEW25 at checkout.
• This offer is limited to one use per customer and is exclusively for first-time buyers.
• Please note that these items may sell out during the Big Sale.

This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.

• This event is exclusive to logged-in members.
• Receive a Gauze Stroller Blanket as a free gift with a minimum actual payment of US$150 (after applying any discount codes).
• The free gift is available in limited quantities and may run out before the event ends. And it may be subject to change without prior notice due to company circumstances.
• If you return your order, the free gift must also be returned.

• Please note that we do not offer price adjustments on orders placed before or after promotional periods, including major sales events.
•  All discounts and promotions are valid only during the advertised timeframe, and we are unable to apply retroactive discounts.