Orders are to be dispatched on the following business day. It may take a few days to be shipped out if your order is placed on Friday or before National Holidays. Kindly note that Konny operates based on KST, UTC+9.
※National Holidays in 2020: 1/24, 1/27, 4/15, 4/30, 5/1, 5/5, 9/30, 10/1, 10/2, 10/9, 12/25
Our primary courier is DHL which offers fast and trustworthy shipping services. It generally takes two to four business days for your order to be delivered.
Economy shipping takes ten to fifteen business days and it is available for the following countries;
Hong Kong, Indonesia, Malaysia, Philippines, Singapore, Taiwan, Thailand, the US, Vietnam
Once your order has shipped, you will receive a confirmation e-mail with a tracking number. You can check the delivery status by entering the provided tracking number on the delivery couriers' websites.
Orders shipped outside of Korea may be subject to import taxes, customs duties and fees levied by the destination country. Additional charges for customs clearance must be fulfilled by the recipient; Konny by Erin, Inc. has no control over these charges, nor can Konny by Erin predict what they may be.
Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
Refunds and exchanges must be requested within 30 days.
There is no return charge. However, customers have the financial responsibility for returns coming back to us.
The shipping rate you paid for your order will not be refunded since the delivery is completed by the courier.
For defective products, we will make a full refund.
Refunds will not be made in the following cases:
・Missing components (the baby carrier, outer sash, and eco-pouch)
・Worn, altered, or washed products
・Impurities like dusts found on the products
・Products in an unsellable condition
・NOTE! Returns that do not meet our requirements are accepted at the discretion of Konny By Erin Inc. and subject to a $10 return fee.
Promotional gifts must be returned with the qualifying items to be eligible for a full refund.
For example, if you make a purchase under the promotion for “spend $110 and receive a free $39 gift,” you’d receive a refund of $71 when only returning the qualifying items excluding the promotional gift.
If the carrier you purchased does not fit you correctly, do not hesitate to contact us. We offer free shipping to those who participate in a brief survey on sizing. Find us at the right bottom of this page.
NOTE! Customers have the financial responsibility for returns coming back to us.
If you want to return your order, please follow the steps below. If you want to exchange, you will need to return the original product and place a new order.
Step 1. Fill out the return form here. (click!)
Step 2. Prepare the box for shipping.
Step 3. Ship your package using a trackable, insured shipping method. Konny by Erin, Inc. cannot accept responsibility for packages we do not ship. Please keep the tracking details for your records.
You will receive an e-mail once your return has been processed. Please allow five business days from the time we receive your return for it to be processed.
Please send your return to:
US and Canada
7004 VAUGHN ROAD,
MONTGOMERY AL, USA
Postal Code: 36116
Name: Konny Returns
All other countries
Postal Code: 10864
Name: Konny Returns
Customers have the financial responsibility for returns coming back to us. We strongly recommend using a traceable, insured shipping method in case of delay or loss. Please keep the tracking details for your records.
The refund will be processed after your return passes inspection once arriving at our logistics center. Please allow up to five business days for the transaction to be reflected in your account. Refunds generally appear as credit amounts on the statement.