Q. How do I contact Customer Service?

Please email us at help@konnybaby.com. Team Konny is available Monday to Friday from 09:30 to 17:30 KST.

Q. Do I need to purchase a larger size when the baby grows up?

As the baby’s weight increases, the fabric containing spandex stretches accordingly. Therefore, you should purchase the tight enough size from the beginning to use it in a same fit when the baby grows up.

Q. Can mom and dad share the carrier?

Parents won’t be able to share the carrier, unless their sizes are the same. If you purchase the product in accordance with one parent’s size, the other parent may experience discomfort; if you purchase about the middle size for both parents, both may experience discomfort. More importantly, choosing a bigger size carrier is NOT recommended since it is directly related to the baby’s stability. Try buying one in accordance with the size of one parent. If the baby enjoys the time in the Konny baby carrier, then consider making an additional purchase.

Q. As a dad, how can I choose the size?

For men, a person who is 178cm tall, weighs 71kg and with a chest size of 90cm, normally wears Large (L). Some of those who are shorter or lighter say Medium (M) fits them nicely. If you put on some weight around your waist, are taller than 180cm or have a bigger upper body, we recommend that you choose Extra Large (XL). You can find more reference images for a dad below.

Q. When can I carry my baby in an inward-facing position?

It is difficult to tell the exact point of time, as it varies for each baby. But normally is 30-50 days. You may try out the inward-facing position, when the baby starts stretching the legs inside the carrier. Keeping an “M” shape for the baby’s healthy hip joints development is more important than how quickly you proceed to the next step.

Q. At what point can I use the carrier for a newborn?

You can start using the carrier on the way back home after delivery. It would differ for each baby, but normally you can hold your baby in a newborn-holding position until 30 days of birth.

Q. Can I exchange it for another size?

Exchanges can be made within 14 days of receipt, only for items that have not yet been washed. Please fill out the form for returns on the Konny web page and place a new order.

Q. How long can I carry my baby in the carrier each time?

Our recommendation is not to use the carrier for more than 2 hours straight at a time. You should frequently check how your baby’s doing inside the carrier and adjust accordingly. Your baby may feel discomfort if you hold them for a long time in the same position. If so, try taking them out from the carrier for a moment. However, when using it in an outward-facing position for babies who can hold their heads up, it is recommended to use it for less than 30 minutes to protect baby’s hip joints.

Q. Why does it keep leaning to one side?

If the back-panel is not placed in the middle of your back, or the shoulder sashes are not evenly spread from left to right, the carrier can be tilted to one side. Make sure the back-panel stays in the middle of your back and the shoulder sashes are evenly spread, and then try holding your baby. Try to keep a balance between left and right when covering your baby’s hips and thighs with the sashes. It may seem difficult at first, but you get used to it as you try a couple more times.

Q. Heard "SUMMER" carrier is made of mesh fabric, do I need to choose a bigger size?

Although "SUMMER" baby carrier is slightly smaller than the original size, it is purposely designed considering the nature of mesh fabric, that means, you can follow the common size guide on our website and you don't need to order a bigger size.