Payment & Shipping

Shipment date is the next business day following the order date. Please be advised that orders placed on Fridays or before national holidays may require a few additional days before shipping. Kindly note that Konny operates based on KST, UTC+9.

※National Holidays in 2020: 1/24, 1/27, 4/15, 4/30, 5/1, 5/5, 9/30, 10/1, 10/2, 10/9, 12/25


Shipping Methods

Our primary courier is DHL which offers fast and trustworthy shipping services. It generally takes two to four business days for your order to be delivered.

Economy shipping takes ten to fifteen business days and it is available for the following countries;
Hong Kong, Indonesia, Malaysia, Philippines, Singapore, Taiwan, Thailand, the US, Vietnam


Order Tracking

Once your order has shipped, you will receive a confirmation e-mail with a tracking number. You can check the delivery status by entering the provided tracking number on the delivery couriers' websites.


Import Duties & Taxes

Orders shipped outside of Korea may be subject to import taxes, customs duties and fees levied by the destination country. Additional charges for customs clearance must be fulfilled by the recipient; Konny by Erin, Inc. has no control over these charges, nor can Konny by Erin predict what they may be.

Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.