Payment & Shipping

Shipping Methods

Our primary courier DHL offers the fastest and trustworthy services so far. It generally takes 2-4 business days for your order to be delivered. For customers in Singapore and Malaysia, we provide an Economy Shipping option, which is cheaper than DHL Express but takes 7-14 business days. Orders placed before 8AM(KST) are dispatched on the same day. Orders placed on Friday after 8AM(KST) will begin processing on the following Monday. Once your order is dispatched, a shipping confirmation email with a tracking number will be sent.

See the KST time - https://www.google.com/search?q=Korea+Standard+Time


Order Tracking

Once your order is dispatched, a shipping confirmation email with a tracking number will be sent. You can check the status of delivery using the given tracking number on the website of the delivery carrier below.

DHL Express - http://www.dhl.co.kr/en/express/tracking.html

Economy Delivery (SG) - https://www.aftership.com/couriers/eparcel-kr

Economy Delivery (MY) - https://www.ninjavan.co/en-my/tracking


National Holidays

Konny by Erin Inc. is based in Seoul, South Korea, and will be closed on the following dates:

15 Aug: Liberation Day
12 to 14 Sep: Chuseok
3 Oct: National Foundation Day
9 Oct: Hangeul Day
25 Dec: Christmas Day


Import Duties & Taxes

Orders shipped outside of Korea may be subject to import taxes, customs duties and fees levied by the destination country. Additional charges for customs clearance must be fulfilled by the recipient; Konny by Erin, Inc. has no control over these charges, nor can Konny by Erin predict what they may be.

Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. 


PO Box Address

Our primary courier DHL cannot deliver to P.O. boxes or APO/FPO addresses.