Payment, Shipping and Return Policy
Orders are to be dispatched on the following business day. It may take a few days to be shipped out if your order is placed on Friday or before National Holidays. Kindly note that Konny operates based on KST, UTC+9.
※ National Holidays in 2023: 1/1, 1/21-24, 3/1, 5/5, 6/6, 8/15, 9/28-30, 10/3, 10/9, 12/25
Once your order is dispatched, a shipping confirmation email with a tracking number will be sent. You can check the status of delivery using the given tracking number on the website of the delivery courier below.
Orders shipped outside of Korea may be subject to import taxes, customs duties and fees levied by the destination country. Additional charges for customs clearance must be fulfilled by the recipient; Konny by Erin, Inc. has no control over these charges, nor can Konny by Erin predict what they may be.
Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
Refunds and exchanges must be requested within 30 days of receipt. Apart from the return arrival date, your return must be postmarked within 30 days of the date you received the item. There will be no handling fee charged for the return, but the return postage is the customer's responsibility. The shipping rate you paid for your order will not be refunded since the delivery is completed by the courier. For defective products, we will make a full refund.
Missing components (the baby carrier, outer sash, and eco-pouch)
Worn, altered, or washed products
Impurities like dusts found on the products
Products in an unsellable condition
Removed care label
NOTE! Returns that do not meet our requirements are accepted at the discretion of Konny By Erin Inc. and subject to a $10 return fee.
Despite every effort to provide accurate images of each product's color, product color may slightly vary due to photographic lighting sources or your monitor settings. Please understand that this is not a valid reason for a free return.
For example, if you make a purchase under the promotion for “spend $110 and receive a free $39 gift”, you’d receive a refund of $71 when only returning the qualifying items excluding the promotional gift.
If you want to return your order, please follow the steps below. If you want to exchange, you will need to return the original product and place a new order.
You will receive an e-mail once your return has been processed. Please allow five business days from the time we receive your return for it to be processed.
Please send your return to: