Shipping policy

SHIPPING
Orders are to be dispatched on the following business day. It may take a few days to be shipped out if your order is placed on Friday or before National Holidays. Kindly note that Konny operates based on KST, UTC+9.

National Holidays in 2023: 1/1, 1/21-24, 3/1, 5/5, 6/6, 8/15, 9/28-30, 10/3, 10/9, 12/25

 

SHIPPING OPTIONS

Couriers Region In-Transit Time
(business days)
DHL Express

U.S.A / Canada

Australia / New Zealand

Singapore / HongKong / Malaysia

Europe / Others

2-5
USPS U.S.A 14-21
SF Express Hong Kong / Macao 2-4
Janio Singapore 4-7
Ninjavan Malaysia 4-7

  • Most orders from our online website ship from South Korea.
  • Import duties and taxes may be charged to orders shipped to European countries.
  • Shipping rates will be shown upon checkout.
  • We cannot ship to P.O. Boxes and military addresses (such as APO, FPO, or DPO).
  • All shipping information must be submitted in English.

 

ORDER TRACKING
Once your order is dispatched, a shipping confirmation email with a tracking number will be sent. You can check the status of delivery using the given tracking number on the website of the delivery courier below.

DHL Express/SF Express/YTO/eParcel Korea

 

SHIPPING METHODS
We try our utmost to provide fastest and trustworthy shipping service for our customer satisfaction. Our primary courier is DHL Express, but the shipping courier may vary depending on each country and location for the swift and efficient delivery. It generally takes 2 to 5 business days to be delivered, but there can be unexpected delays due to unpredictable weather conditions or the current COVID-19 pandemic.

 

IMPORT DUTIES & TAXES
Orders shipped outside of Korea may be subject to import taxes, customs duties and fees levied by the destination country. Additional charges for customs clearance must be fulfilled by the recipient; Konny by Erin, Inc. has no control over these charges, nor can Konny by Erin predict what they may be.
Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

 

P.O. BOX ADDRESS
Our primary courier DHL cannot deliver to P.O. boxes or APO/FPO addresses.