Shipment date is the next business day following the order date. Please be advised that orders placed on Fridays or before national holidays may require a few additional days before shipping. Kindly note that Konny operates based on KST, UTC+9.
※National Holidays in 2020: 1/24, 1/27, 4/15, 4/30, 5/1, 5/5, 9/30, 10/1, 10/2, 10/9, 12/25
Shipping Methods
Our primary courier is DHL which offers fast and trustworthy shipping services. It generally takes two to four business days for your order to be delivered.
Economy shipping takes ten to fifteen business days and it is available for the following countries;
Hong Kong, Indonesia, Malaysia, Philippines, Singapore, Taiwan, Thailand, the US, Vietnam
Order Tracking
Once your order has shipped, you will receive a confirmation e-mail with a tracking number. You can check the delivery status by entering the provided tracking number on the delivery couriers' websites.
Import Duties & Taxes
Orders shipped outside of Korea may be subject to import taxes, customs duties and fees levied by the destination country. Additional charges for customs clearance must be fulfilled by the recipient; Konny by Erin, Inc. has no control over these charges, nor can Konny by Erin predict what they may be.
Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
Terms and conditions
All refunds and exchanges must be requested within 30 days. There are no additional fees for a return. However, customers have the financial responsibility for returns coming back to us. The shipping fee you paid for your order will not be refunded since the delivery service has been completed by the courier. For defective products, we will make a full refund.
Refunds will not be made in the following cases:
・Missing components (the baby carrier, outer sash, and eco-pouch)
・Worn, altered, or washed products
・Contaminated products
・Impurities like dusts found on the products
・Products in an unsellable condition
・NOTE! Returns that do not meet our requirements may be accepted at the discretion of Konny by Erin, Inc. and subject to a $10 return fee.
Promotional order refunds
Promotional gifts must be returned with the qualifying items to be eligible for a full refund.
For example, if you make a purchase under the promotion for “spend $110 and receive a free $39 gift,” you’d receive a refund of $71 when only returning the qualifying items excluding the promotional gift.
Special offer for an exchange order
If the carrier you purchased does not fit you correctly, do not hesitate to contact us. We offer free shipping to those who participate in a brief survey on sizing. Find us at the right bottom of this page.
NOTE! Customers have the financial responsibility for returns coming back to us.
How to initiate a return or exchange?
If you want to return your order, please follow the steps below. If you want to exchange, you will need to return the original product and place a new order.
Step 1. Fill out the return form here. (click!)
Step 2. Prepare the box for shipping.
Step 3. Ship your package using a trackable, insured shipping method. Konny by Erin, Inc. cannot accept responsibility for packages we do not ship. Please keep the tracking details for your records.
You will receive an e-mail once your return has been processed. Please allow 5 business days from the time we receive your return for it to be processed.
Where do I send my return?
Please send your return to:
US and Canada
Address:
7004 VAUGHN ROAD,
MONTGOMERY AL, USA
Postal Code: 36116
Name: Konny Returns
Tel: 334-730-5055
All other countries
Address:
127 Jangmyeongsan-gil,
Paju-si, Gyeonggi-do,
South Korea
Postal Code: 10864
Name: Konny Returns
Tel: 070-7864-0917
Which courier should I use?
Customers have the financial responsibility for returns coming back to us. We strongly recommend using a traceable, insured shipping method in case of delay or loss. Please keep the tracking details for your records.
When will I receive my refund?
The refund will be processed after your return passes inspection once arriving at our logistics center. Please allow up to five business days for the transaction to be reflected in your account. Refunds generally appear as credit amounts on the statement.
Nursing wrap around two-piece dress made with only the best features of nursing long-johns.
This is a two-piece product that includes a nursing one-piece tank top dress and a shirt. We’ve added only the best features of the nursing innerwear line. The upper shirt covers your cleavage. It’s feminine and neat. Cotton-modal-spandex mixed fabric gives extra softness.
The best part of our nursing innerwear is that no buttons are needed. You can take out your breast immediately. I couldn’t find another outfit more comfortable than the nursing innerwear so I ended up wearing the nursing innerwear for a very long time. But although it was convenient for nursing, there was no way for me to cover my cleavage and also get away from the spaghetti strap style. It was quite inconvenient how I had to change my clothes every time a guest came to our house. So I took only the strengths of the nursing innerwear and revised the weaknesses. The final product was something quite neat and feminine. Since it’s a combination with a two-piece dress and shirt, it’s quite convenient.
Creator's Note
When I’m designing for the new mumswear line, I frequently remember the shock and sense of defeat from wearing these nursing outfits with zippers hanging everywhere. I really didn’t want to wear these cheap outfits that designed to last for only a short period of time. That’s when I decided I wanted to design a nursing outfit that people can wear casually even after their nursing is over. Function did not have to come before form just because a woman became a mum. I wanted to show the world that when you design to make something the wearer can wear with pride and dignity in any occasion, you can truly make something beautiful.
Fabric
Cotton-modal-span, also known as ‘comfort fabric’. It’s soft and highly stretchable that the immediate feeling you get when you wear this is absolute comfort. You can be at ease when baby rubs her/his face against the fabric while breast feeding. Its gradable against lint so quite easy to care for. It’s a fabric made for all 4 seasons with a thickness just right for homes with babies.
Wrap-around two-piece dress and shirt
The light grey long skirt accompanied by the long-sleeve shirt gives it a neat and whole look. There’s no need to change my outfit even when I meet my neighbors or when I have visiting guests. When my nursing period is over, I can wear the top and bottom outfit separately. It’s quite useful in many occasions.
Wrap-around type openings designed optimally for nursing
No need to unbutton or unsnap, just simply lift and unwrap. Just like the nursing inner-wear, we’ve added a thin band on the inner lining of the breast area. It doesn’t stretch and is highly elastic.
Ankle high lengths that covers your swollen legs
The length of this product lies between the calves and ankles. It is about 5~7cm longer than the button up one-piece flair dress and nursing snap one-piece dress. (Model pictured is 159cm tall) It is a length that fully covers your still swollen legs and is long enough that you don’t need to wear separate pair of leggings.Thanks to the slightly lengthened length it is that much more feminine and neat looking.