Orders are to be dispatched on the following business day. It may take a few days to be shipped out if your order is placed on Friday or before National Holidays. Kindly note that Konny operates based on KST, UTC+9.
※National Holidays in 2020: 1/24, 1/27, 4/15, 4/30, 5/1, 5/5, 9/30, 10/1, 10/2, 10/9, 12/25
Shipping Methods
Our primary courier DHL offers the fastest and trustworthy services so far. It generally takes 2-4 business days for your order to be delivered.
For customers in Singapore and Malaysia, we provide an Economy Shipping option, which is cheaper than DHL Express but takes 7-14 business days.
Order Tracking
Once your order is dispatched, a shipping confirmation email with a tracking number will be sent. You can check the status of delivery using the given tracking number on the website of the delivery carrier below.
DHL Express - http://www.dhl.co.kr/en/express/tracking.html
Economy Delivery (SG) - https://www.aftership.com/couriers/eparcel-kr
Economy Delivery (MY) - https://www.ninjavan.co/en-my/tracking
Import Duties & Taxes
Orders shipped outside of Korea may be subject to import taxes, customs duties and fees levied by the destination country. Additional charges for customs clearance must be fulfilled by the recipient; Konny by Erin, Inc. has no control over these charges, nor can Konny by Erin predict what they may be.
Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
PO Box Address
Our primary courier DHL cannot deliver to P.O. boxes or APO/FPO addresses.
Terms and conditions
All refunds and exchanges must be requested within 30 days. There are no additional fees for a return. However, customers have the financial responsibility for returns coming back to us. The $6-$13 shipping rate you paid for your order will not be refunded since the delivery service is completed by DHL. For defective products, we will make a full refund.
Refunds will not be made in the following cases:
・Missing components (the baby carrier, outer sash, and eco-pouch)
・Worn, altered, or washed products
・Contaminated products
・Impurities like dusts found on the products
・Products in an unsellable condition
・NOTE! Returns that do not meet our requirements are accepted at the discretion of Konny By Erin Inc. and subject to a $10 return fee.
Special offer for an exchange order
If you'd like to exchange your order, please understand that delivery & postage fees are not refundable since the delivery is completed. However, for those who want to place an exchange order right away, we would happily offer the free shipping privilege for your next order. Please contact us by clicking the button on the right bottom side of this page.
NOTE! Customers have the financial responsibility for returns coming back to us.
How to initiate a return or exchange?
If you want to return your order, please follow the steps below. If you want exchange, you will need to return the product and place another order.
Step 1. Fill out the return form here. (click!)
Step 2. Prepare the box for shipping.
Step 3. Ship your package using a trackable, insured shipping method. Konny by Erin, Inc. cannot accept responsibility for packages we do not ship. Please keep the tracking details for your records.
You will receive an email once your return has been processed. Please allow 5 business days from the time we receive your return for it to be processed.
To where do I send my return?
Please send your return to:
US and Canada
Address:
7004 VAUGHN ROAD,
MONTGOMERY AL, USA
Postal Code: 36116
Name: Konny Returns
Tel: 334-730-5055
All other countries
Address:
127 Jangmyeongsan-gil,
Paju-si, Gyeonggi-do,
South Korea
Postal Code: 10864
Name: Konny Returns
Tel: 070-7864-0917
Which courier should I use?
Customers have the financial responsibility for returns coming back to us. Here are the recommended courier services on each region:
US: Priority Mail 2-Day™ Small Flat Rate Box (USD 8, Domestic)
Hong Kong: e-Express Service (HKD 44, International)
Singapore: Small Packets (SGD 12, International)
Australia: Economy Air (AUD 15, International)
Other countries: Please choose the courier service that tracking is available.
When will I receive my refund?
The refund will be processed as soon as your return arrives at our logistics center and it gets inspected. Please allow up to 5 business days for the transaction to appear in your account. Generally refunds are shown as negative amounts on the statement.
Nursing wrap around two-piece dress made with only the best features of nursing long-johns.
This is a two-piece product that includes a nursing one-piece tank top dress and a shirt. We’ve added only the best features of the nursing innerwear line. The upper shirt covers your cleavage. It’s feminine and neat. Cotton-modal-spandex mixed fabric gives extra softness.
The best part of our nursing innerwear is that no buttons are needed. You can take out your breast immediately. I couldn’t find another outfit more comfortable than the nursing innerwear so I ended up wearing the nursing innerwear for a very long time. But although it was convenient for nursing, there was no way for me to cover my cleavage and also get away from the spaghetti strap style. It was quite inconvenient how I had to change my clothes every time a guest came to our house. So I took only the strengths of the nursing innerwear and revised the weaknesses. The final product was something quite neat and feminine. Since it’s a combination with a two-piece dress and shirt, it’s quite convenient.
Creator's Note
When I’m designing for the new mumswear line, I frequently remember the shock and sense of defeat from wearing these nursing outfits with zippers hanging everywhere. I really didn’t want to wear these cheap outfits that designed to last for only a short period of time. That’s when I decided I wanted to design a nursing outfit that people can wear casually even after their nursing is over. Function did not have to come before form just because a woman became a mum. I wanted to show the world that when you design to make something the wearer can wear with pride and dignity in any occasion, you can truly make something beautiful.
Fabric
Cotton-modal-span, also known as ‘comfort fabric’. It’s soft and highly stretchable that the immediate feeling you get when you wear this is absolute comfort. You can be at ease when baby rubs her/his face against the fabric while breast feeding. Its gradable against lint so quite easy to care for. It’s a fabric made for all 4 seasons with a thickness just right for homes with babies.
Wrap-around two-piece dress and shirt
The light grey long skirt accompanied by the long-sleeve shirt gives it a neat and whole look. There’s no need to change my outfit even when I meet my neighbors or when I have visiting guests. When my nursing period is over, I can wear the top and bottom outfit separately. It’s quite useful in many occasions.
Wrap-around type openings designed optimally for nursing
No need to unbutton or unsnap, just simply lift and unwrap. Just like the nursing inner-wear, we’ve added a thin band on the inner lining of the breast area. It doesn’t stretch and is highly elastic.
Ankle high lengths that covers your swollen legs
The length of this product lies between the calves and ankles. It is about 5~7cm longer than the button up one-piece flair dress and nursing snap one-piece dress. (Model pictured is 159cm tall) It is a length that fully covers your still swollen legs and is long enough that you don’t need to wear separate pair of leggings.Thanks to the slightly lengthened length it is that much more feminine and neat looking.