Terms and conditions
All refunds and exchanges must be requested within 30 days. There are no additional fees for a return. However, customers have the financial responsibility for returns coming back to us. The shipping fee you paid for your order will not be refunded since the delivery service has been completed by the courier. For defective products, we will make a full refund.
Refunds will not be made in the following cases:
・Missing components (the baby carrier, outer sash, and eco-pouch)
・Worn, altered, or washed products
・Impurities like dusts found on the products
・Products in an unsellable condition
・NOTE! Returns that do not meet our requirements may be accepted at the discretion of Konny by Erin, Inc. and subject to a $10 return fee.
Promotional order refunds
Promotional gifts must be returned with the qualifying items to be eligible for a full refund.
For example, if you make a purchase under the promotion for “spend $110 and receive a free $39 gift,” you’d receive a refund of $71 when only returning the qualifying items excluding the promotional gift.
Special offer for an exchange order
If the carrier you purchased does not fit you correctly, do not hesitate to contact us. We offer free shipping to those who participate in a brief survey on sizing. Find us at the right bottom of this page.
NOTE! Customers have the financial responsibility for returns coming back to us.
How to initiate a return or exchange?
If you want to return your order, please follow the steps below. If you want to exchange, you will need to return the original product and place a new order.
Step 1. Fill out the return form here. (click!)
Step 2. Prepare the box for shipping.
Step 3. Ship your package using a trackable, insured shipping method. Konny by Erin, Inc. cannot accept responsibility for packages we do not ship. Please keep the tracking details for your records.
You will receive an e-mail once your return has been processed. Please allow 5 business days from the time we receive your return for it to be processed.
Where do I send my return?
Please send your return to:
US and Canada
7004 VAUGHN ROAD,
MONTGOMERY AL, USA
Postal Code: 36116
All other countries
Postal Code: 10864
Which courier should I use?
Customers have the financial responsibility for returns coming back to us. We strongly recommend using a traceable, insured shipping method in case of delay or loss. Please keep the tracking details for your records.
When will I receive my refund?
The refund will be processed after your return passes inspection once arriving at our logistics center. Please allow up to five business days for the transaction to be reflected in your account. Refunds generally appear as credit amounts on the statement.