Terms and conditions
All refunds and exchanges must be requested within 30 days. There are no additional fees for a return. However, customers have the financial responsibility for returns coming back to us. The $6-$13 shipping rate you paid for your order will not be refunded since the delivery service is completed by DHL. For defective products, we will make a full refund.
Refunds will not be made in the following cases:
・Missing components (the baby carrier, outer sash, and eco-pouch)
・Worn, altered, or washed products
・Impurities like dusts found on the products
・Products in an unsellable condition
・NOTE! Returns that do not meet our requirements are accepted at the discretion of Konny By Erin Inc. and subject to a $10 return fee.
Special offer for an exchange order
If you'd like to exchange your order, please understand that delivery & postage fees are not refundable since the delivery is completed. However, for those who want to place an exchange order right away, we would happily offer the free shipping privilege for your next order. Please contact us by clicking the button on the right bottom side of this page.
NOTE! Customers have the financial responsibility for returns coming back to us.
How to initiate a return or exchange?
If you want to return your order, please follow the steps below. If you want exchange, you will need to return the product and place another order.
Step 1. Fill out the return form here. (click!)
Step 2. Prepare the box for shipping.
Step 3. Ship your package using a trackable, insured shipping method. Konny by Erin, Inc. cannot accept responsibility for packages we do not ship. Please keep the tracking details for your records.
You will receive an email once your return has been processed. Please allow 5 business days from the time we receive your return for it to be processed.
To where do I send my return?
Please send your return to:
US and Canada
7004 VAUGHN ROAD,
MONTGOMERY AL, USA
Postal Code: 36116
Name: Konny Returns
All other countries
Postal Code: 10864
Name: Konny Returns
Which courier should I use?
Customers have the financial responsibility for returns coming back to us. Here are the recommended courier services on each region:
US: Priority Mail 2-Day™ Small Flat Rate Box (USD 8, Domestic)
Hong Kong: e-Express Service (HKD 44, International)
Singapore: Small Packets (SGD 12, International)
Australia: Economy Air (AUD 15, International)
Other countries: Please choose the courier service that tracking is available.
When will I receive my refund?
The refund will be processed as soon as your return arrives at our logistics center and it gets inspected. Please allow up to 5 business days for the transaction to appear in your account. Generally refunds are shown as negative amounts on the statement.