Konny Baby Carrier is an ultra-lightweight and hassle-free baby wrap carrier, designed to look great, alleviates back/shoulder pain and helps babies fall asleep quickly and soundly.
Shipment date is the next business day following the order date. Please be advised that orders placed on Fridays or before national holidays may require a few additional days before shipping. Kindly note that Konny operates based on KST, UTC+9.
※National Holidays in 2020: 1/24, 1/27, 4/15, 4/30, 5/1, 5/5, 9/30, 10/1, 10/2, 10/9, 12/25
Shipping Methods
Our primary courier is DHL which offers fast and trustworthy shipping services. It generally takes two to four business days for your order to be delivered.
Standard shipping takes five to ten business days and it is available for the following countries;
Hong Kong, Singapore, Malaysia, Taiwan
Order Tracking
Once your order has shipped, you will receive a confirmation e-mail with a tracking number. You can check the delivery status by entering the provided tracking number on the delivery couriers' websites.
Import Duties & Taxes
Orders shipped outside of Korea may be subject to import taxes, customs duties and fees levied by the destination country. Additional charges for customs clearance must be fulfilled by the recipient; Konny by Erin, Inc. has no control over these charges, nor can Konny by Erin predict what they may be.
Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
Terms and conditions
All refunds and exchanges must be requested within 30 days. There are no additional fees for a return. However, customers have the financial responsibility for returns coming back to us. The shipping fee you paid for your order will not be refunded since the delivery service has been completed by the courier. For defective products, we will make a full refund.
Refunds will not be made in the following cases:
・Missing components (the baby carrier, outer sash, and eco-pouch)
・Worn, altered, or washed products
・Contaminated products
・Impurities like dusts found on the products
・Products in an unsellable condition
・NOTE! Returns that do not meet our requirements may be accepted at the discretion of Konny by Erin, Inc. and subject to a $10 return fee.
Promotional order refunds
Promotional gifts must be returned with the qualifying items to be eligible for a full refund.
For example, if you make a purchase under the promotion for “spend $110 and receive a free $39 gift,” you’d receive a refund of $71 when only returning the qualifying items excluding the promotional gift.
How to initiate a return or exchange?
If you want to return your order, please follow the steps below. If you want to exchange, you will need to return the original product and place a new order.
Step 1. Fill out the return form here. (click!)
Step 2. Prepare the box for shipping.
Step 3. Ship your package using a trackable, insured shipping method. Konny by Erin, Inc. cannot accept responsibility for packages we do not ship. Please keep the tracking details for your records.
You will receive an e-mail once your return has been processed. Please allow 5 business days from the time we receive your return for it to be processed.
Where do I send my return?
Please send your return to:
US and Canada
Address:
7004 VAUGHN ROAD,
MONTGOMERY AL, USA
Postal Code: 36116
Name: Konny
Tel: 334-730-5055
All other countries
Address:
127 Jangmyeongsan-gil,
Paju-si, Gyeonggi-do,
South Korea
Postal Code: 10864
Name: Konny
Tel: 070-7864-0917
Which courier should I use?
Customers have the financial responsibility for returns coming back to us. We strongly recommend using a traceable, insured shipping method in case of delay or loss. Please keep the tracking details for your records.
When will I receive my refund?
The refund will be processed after your return passes inspection once arriving at our logistics center. Please allow up to five business days for the transaction to be reflected in your account. Refunds generally appear as credit amounts on the statement.
I was very excited to purchase this carrier. I’ve tried a few and this is the most comfortable off all that I have tried.
These seem great, but are very small and have no stretch. Definitely follow the size guide and maybe even size up from there. Originally ordered a medium and it was tiny. I reordered a XL and am waiting to see if it fits better.
I am a mum of two. My oldest baby is 2 and I still use the buggy so this konny baby wrap was the perfect solution to be able to go out with my two baby either for shopping or just for a walk.
I choose the summer collection konny and is just perfect for this warm days, baby loves to stay there all day if possible
Size fit just perfect 👌 very easy to put on and the best is that I don’t feel any back pain
So glad I got a konny, it's so easy to put on and get baby in and out of, it's very comfortable and with the sash it gives extra support. My 8 week old loves it and is asleep within minutes.
I originally bought a S as recommended but ended up getting another in a L as the S was too tight
The Konny is the Best carrier and highly recommended
I bought recommended size S, too small for my 5kg baby.
Recommended size is S, I took size M but it is still too small to fit my 4kg newborn. It is very hard to get the baby in and out.
I bought one of these for me (mum) and my OH liked how it fit me and LO was so close and comfortable, we could do skin to skin while doing other things. He tried the carriers we had bought but they were too bulky for day too day activities around the house so I bought him a konny, so now we both have one! :)
Although we followed the size guide, I would say the fit isn’t quite as good with his, they are designed for a female build/shoulders but it’s still good and does the job he wanted! I have a small and he has a large.
We are both struggling with head positioning in the sling at the moment still as LO is so small and not got good head control yet.l so it’s not completetly hands free yet.
I love my Konny Baby carrier - my newborn falls asleep in under 10 minutes and its so much easier to put on and take off as opposed to a traditional wrap. The lightweight material keeps us both cool! I use it every day. The recommended size was very accurate!
OMG, as soon I put her in konny baby she passed out! I swear this konny baby has sleep dust for babies to sleep. I wore it around in the house, and on the beach too! I was worried she would get so hot in it but nope! It kept her cool, plus it has UV protection that’s best part! It’s easy to put it in and don’t hurt your back, I have back and fractured issues. It’s really help my back without hurting. I love everything about this konny baby! I wish I could have got one when I had my first born baby boy in 2015.
Fuss free, light..super comfortable..my son loves this more than the baby carrier. He doze off very fast and comfortably sleeps in for hrs. I was amazed he didnt struggle as he would always be if he was in the baby carrier. Also, i love this Konny as i dont need to spend time on my wrap tying etc...this konny really saves my time, super easy to use and its convenient wearing it at home, doing the chores etc. And the material is breathable.. no back pain for wearing long hrs, and just love how it doesnt stretch badly after certain time..overall.. its worth buying and its a must have for every mum.