Konny Baby Carrier is an ultra-lightweight and hassle-free baby wrap carrier, designed to look great, alleviates back/shoulder pain and helps babies fall asleep quickly and soundly.
Shipment date is the next business day following the order date. Please be advised that orders placed on Fridays or before national holidays may require a few additional days before shipping. Kindly note that Konny operates based on KST, UTC+9.
※National Holidays in 2020: 1/24, 1/27, 4/15, 4/30, 5/1, 5/5, 9/30, 10/1, 10/2, 10/9, 12/25
Shipping Methods
Our primary courier is DHL which offers fast and trustworthy shipping services. It generally takes two to four business days for your order to be delivered.
Standard shipping takes five to ten business days and it is available for the following countries;
Hong Kong, Singapore, Malaysia, Taiwan
Order Tracking
Once your order has shipped, you will receive a confirmation e-mail with a tracking number. You can check the delivery status by entering the provided tracking number on the delivery couriers' websites.
Import Duties & Taxes
Orders shipped outside of Korea may be subject to import taxes, customs duties and fees levied by the destination country. Additional charges for customs clearance must be fulfilled by the recipient; Konny by Erin, Inc. has no control over these charges, nor can Konny by Erin predict what they may be.
Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
Terms and conditions
All refunds and exchanges must be requested within 30 days. There are no additional fees for a return. However, customers have the financial responsibility for returns coming back to us. The shipping fee you paid for your order will not be refunded since the delivery service has been completed by the courier. For defective products, we will make a full refund.
Refunds will not be made in the following cases:
・Missing components (the baby carrier, outer sash, and eco-pouch)
・Worn, altered, or washed products
・Contaminated products
・Impurities like dusts found on the products
・Products in an unsellable condition
・NOTE! Returns that do not meet our requirements may be accepted at the discretion of Konny by Erin, Inc. and subject to a $10 return fee.
Promotional order refunds
Promotional gifts must be returned with the qualifying items to be eligible for a full refund.
For example, if you make a purchase under the promotion for “spend $110 and receive a free $39 gift,” you’d receive a refund of $71 when only returning the qualifying items excluding the promotional gift.
How to initiate a return or exchange?
If you want to return your order, please follow the steps below. If you want to exchange, you will need to return the original product and place a new order.
Step 1. Fill out the return form here. (click!)
Step 2. Prepare the box for shipping.
Step 3. Ship your package using a trackable, insured shipping method. Konny by Erin, Inc. cannot accept responsibility for packages we do not ship. Please keep the tracking details for your records.
You will receive an e-mail once your return has been processed. Please allow 5 business days from the time we receive your return for it to be processed.
Where do I send my return?
Please send your return to:
US and Canada
Address:
7004 VAUGHN ROAD,
MONTGOMERY AL, USA
Postal Code: 36116
Name: Konny
Tel: 334-730-5055
All other countries
Address:
112, Saeneungan-gil, Jori-eup
Paju-si, Gyeonggi-do,
South Korea
Postal Code: 10935
Name: Konny
Tel: 070-8615-5900
Which courier should I use?
Customers have the financial responsibility for returns coming back to us. We strongly recommend using a traceable, insured shipping method in case of delay or loss. Please keep the tracking details for your records.
When will I receive my refund?
The refund will be processed after your return passes inspection once arriving at our logistics center. Please allow up to five business days for the transaction to be reflected in your account. Refunds generally appear as credit amounts on the statement.
Customer Reviews
I bought the Konny Summer mesh carrier having used a manducca and ergo baby. I had a jersey carrier which was a similar style but oh so think and both Bub and I was mere like hot, sweaty animals in the Australian summer heat.
I stumbled across Konny Summer and couldn’t wait for it to arrive. It came within a week (amazing in itself) and since it arrived I’ve worn nothing else.
At 69kg and 176cm, the large I ordered is too big for my 7 week old 5 kilo daughter and I and didn’t give the greatest support so I have borrowed a medium charcoal to try from a friend and oh my… the most comfortable carrier for us you can imagine on a 30 degree humid summer day.
It lacks a nearly in its own neat drawstring and is so easy to wash and dry. I never go anywhere without it and am so grateful to be both comfy and have my hands free again.
It’s the best. I used the size guide to help with getting the right one and it was perfect!
It’s so convenient and easy to use. When baby is fussy I put her in it and she goes straight to sleep. I’m able to do house work with no interruptions. I recommend it to all mothers.
I got a very expensive structured baby carrier as a shower gift and though it's technically suitable for infants, my baby just hated it. I saw the reviews for Konny and decided to give it a try. We LOVE it. So much softness and so much cooler! We got the Summer for year round because we got so hot in our other carrier and this does not disappoint. Stretchy, cool fabric that's so comfortable. And the Konny is so easy to put on. My other carrier took two people so it was impossible to use if my husband wasn't home. I just put the Konny on like a tshirt and baby is in there in 10 seconds. We couldn't be happier!
Thank you so much for this review. We really appreciate you being our customer. :)
I can't believe my luck coming across the Konny. After searching and studying hundreds of carriers, this is by far the most simple, easiest, sturdy one I have seen. It fits like a shirt so there is nothing confusing about it at all. And no hard edges which can dig in to areas of the body and limit circulation. Easy to clean. Just easy all round!
Plus service and shipping was great, and the colour range is fantastic! Thanks 😊
We dearly appreciate your kind review of our product. ;)
Bought it for sis who have recently became a new-mom! Specifically requested and shipped to Singapore. Loving the quality thus far.
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community. ;)
Super comfy material made in heavens. Love the product very very much. Thanks for the innovative creation. Love you guys
Thank you so much for your 5-star review! ;) ❤
I just had my second baby and I had to get another Konny carrier cause I love it so much and there’s so many new colours now! I chose the peach for a subtle pop of colour for my outfits. As always, the Konny carrier is much more convenient and portable compared to my structured carriers. Not to mention it is easy to put on without any buckles. This is an important factor when choosing a carrier for me since I go out with my baby alone a lot of times. And I can fit it in my diaper bag easily. The recommended M size is just right for me~ Would love to get more colours!
We really appreciate you taking the time to share your rating with us. :)
After receiving my konny I soon realised I had the wrong size. Unfortunately my konny was way too big. It was really disappointing as I went by the sizing guide however I soon found out I was actually in between sizes. I was that unlucky person who’s body didn’t match up with the sizing guide.
I had to return my konny and reorder the smaller size.
The konny team were very helpful and understanding. They replied to my emails very quickly and also gave me a refund for my shipping fees.
I now have the correct size and my daughter loves spending time in the konny. It was well worth the wait!
Thanks so much for sharing your experience with us. :)
I no longer have to fiddle with long pieces of fabric, as with my old carriers. The konny allows easy wear. It’s breathable, soft, and feels sturdy. Other carriers seem to sag, while the konny stays put. Customer service was easily accessible and helpful. Exchange for different size was a breeze. I even got a free gift with purchase which was a pleasant surprise!
We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone ;)
I absolutely love this carrier, I got really tired of my ergo baby and my Moby wrap having a lot of excess fabric and being difficult and time consuming to get on. With the Konny I just slip it on in the morning and don’t have to worry about it all day. Baby loves being inside next to mom :-)
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!